Two Rants about FurniturePosted: February 4, 2011
We bought a very expensive change table for Bobby. It is very nice quality and can be used as a shelf system or a desk with a simple modification. When we moved, we misplaced some of the hardware that went with it. I emailed the company and asked how much it would cost for a replacement hardware set. The answer was $107 plus $25 shipping!!! That’s a lot. I’ve tried just replacing with hardware store parts but I can’t find the exact right thing and the whole piece is too wobbly to put a baby on. The other thing we could do is buy a dresser and put a change station top on it but then we have this nice piece that will be completely useless sitting in the basement.
I think I’ll try the hardware store one more time but for now, I’m annoyed!
We ordered a kitchen table from a certain store in the market before we moved. The estimated delivery date was mid December. In late December after hearing nothing Brent called to ask about it and was told that it would be mid-march and that we’d be getting a letter in the mail to explain the situation soon. We got nothing, we heard nothing. Fed up, I called back this Monday to be told that it would be end of April. The person I spoke with told me it was her colleague that was in charge of this order and she could explain it to me. I started to tell her that I was very disappointed in the post-order customer service from this company (this is the second time a similar thing has happened) and she said that she would note it in my file and that her colleague would call me back.
I called back today and I was speaking to the same person and I asked why I still had not received a call. She told me that I asked her to merely note my displeasure in my file!!! LIES. I told her I wanted to speak to someone about this issue ASAP and she took down my number and said a supervisor would call me back.
I am PISSED. Look if my order is going to be late, I’m ok with that IF YOU CALL ME BEFORE IT’S DUE TO ARRIVE AND LET ME KNOW!!! But if I have to chase you around so you can tell me that something is messed up and then ignore me for MONTHS ON END I’m going to take my money elsewhere, even if it costs way more for me to so.
On this day: